Shipping And Returns
Shipping Policy
At AlphaCannabisShop, we understand that fast and discreet shipping is a top priority for our customers. That’s why we’ve designed our shipping process to be as efficient and secure as possible.
Fast Delivery: Once your order is placed and processed, we work quickly to get your products to you. Delivery times vary based on your location, but we strive to get your order to your door as soon as possible. Most orders are processed within 1-2 business days.
Discreet Packaging: Your privacy is important to us. All orders are shipped in plain, unmarked packaging to ensure discretion. You can trust that your package will arrive without drawing any unnecessary attention.
Order Tracking: After your order has been shipped, you will receive a tracking number via email. This allows you to monitor the status of your package and know exactly when it will arrive. If you have any concerns or questions about your shipment, our customer service team is here to assist you.
Shipping Areas: We currently ship to regions where cannabis products are legally allowed. Please ensure that cannabis delivery is permitted in your area and that you meet the legal age requirements before placing an order.
Returns and Refunds Policy
At AlphaCannabisShop, your satisfaction is our top priority. If you encounter any issues with your order, we are here to make it right.
Refundable Packages: We offer refunds for packages within 48 hours of purchase. If you are not satisfied with your order or if there’s an issue with your product, please contact us within this timeframe. We’ll work with you to arrange a return, replacement, or refund.
How to Request a Refund: To initiate a refund, simply reach out to our customer support team via email or phone within 48 hours of receiving your package. Please provide your order number and a brief explanation of the issue. We’ll guide you through the return process and ensure that you receive the appropriate resolution.
Damaged or Defective Products: If your package arrives damaged or contains a defective product, please notify us immediately. We may request photos of the damaged items to assist with the return process. Once verified, we will issue a replacement or refund for the affected items.
Final Sale Items: Please note that certain items may be marked as final sale and are not eligible for returns or refunds. These items will be clearly labeled on our website.
Customer Satisfaction Guarantee
Your experience with AlphaCannabisShop matters to us. We’re committed to providing high-quality products and exceptional service. If you have any questions or concerns about shipping, returns, or any aspect of your order, don’t hesitate to reach out to our customer support team. We’re here to ensure that your shopping experience is smooth, secure, and satisfying.
